Refund policy

Refunds & Returns

I want you to be completely happy with your Jess Alyce Studio purchase.

Prints and ready-made products

As my prints are made to order, I generally cannot accept returns or exchanges simply because you have changed your mind or selected the wrong size.

Please carefully check the size and details of your order before purchasing. If you’re unsure which size would work best for your space, feel free to get in touch — I’m always happy to help.

Damaged or incorrect orders

If your order arrives damaged, defective or incorrect, please contact me at jessalyceart@gmail.com within 7 days of receiving your order with your order number and clear photographs of the issue and packaging.

If the item is confirmed to be faulty or damaged, I will work with you to arrange an appropriate replacement, refund or other remedy.

Custom artwork

Due to the personalised nature of custom and bespoke artwork, cancellations or refunds may not be available once work has commenced.

The terms of any custom project, including payment, revisions, cancellations and delivery, will be discussed and agreed upon before work begins.